Terms of service

1. Scope

By accessing this website and/or placing an order through our online store, you agree to these Terms of Service. Please read them carefully before making a purchase.

2. Products & Availability

Product descriptions, images, and specifications are for general information and may vary slightly due to different production batches or international warehouse locations.
Orders may be shipped from domestic or international warehouses, including locations in the United States and Asia.

3. Prices, Shipping & Taxes

All prices displayed at checkout include all applicable import duties, regional taxes, and handling fees.
No additional charges will be collected upon delivery.

Shipping times are estimates and may vary depending on the logistics partner and destination region.

4. Orders & Processing

Orders are processed automatically once submitted.

Cancellations are not possible after an order has begun processing.
Please verify all information carefully before completing your purchase.

5. Returns, Refunds & Replacements

Returns, refunds, and replacements are handled exclusively in accordance with our Refund Policy.

We offer refunds or replacements for items that are defective, damaged, or incorrect, provided that the conditions and evidence requirements outlined in the Refund Policy are met.

Returns for reasons such as change of mind, incorrect size, incorrect color, or other customer-related issues are excluded unless required by applicable law.

Please review our Refund Policy prior to placing an order.

6. Shipping Issues & Customer Responsibility

We are not responsible for:

  • Delays caused by customs, carriers, or unforeseen logistical issues

  • Packages marked as “delivered” by the carrier

  • Packages returned due to incorrect address information or failure to pick up the parcel

If a shipment is marked as delivered but the customer did not receive it, it is the customer’s responsibility to obtain an official non-delivery certificate from the local postal service (as outlined in the Refund Policy).

7. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

  • indirect or consequential damages

  • lost profits

  • delays caused by third-party providers (fulfillment, shipping, logistics)

Our liability is limited to the value of the relevant order.

8. Governing Law

These Terms of Service are governed by the laws of the jurisdiction in which the business is registered.

9. Contact

If you have any questions regarding these Terms of Service or your order, please contact us at:
📧 support@happypawsco.pet