Contact information
We’re here to help. Whether you have questions about your order, need support with a product, or want more information about our store, our team is ready to assist you.
You can reach us through the contact details below or by using the contact form on this page.
Email Support
For all inquiries, please contact our customer support team at:
We typically respond within 24 hours on business days.
Mailing Address
(For correspondence only, not for product returns)
Josef-Simon-Straße 183
90473 Nürnberg
Germany
Questions About Your Order?
If you need help tracking your order, please include:
- Your order number
- The email address used during checkout
- Any relevant details about your inquiry
You will receive a shipment confirmation with tracking information as soon as your order is dispatched.
Returns & Refunds
For all requests regarding returns, replacements, or refunds, please refer to our dedicated Refund Policy page.
There you will find:
- eligibility requirements
- instructions for submitting a claim
- required evidence
- timelines for processing
This ensures fast and accurate support.
Shipping & Delivery Information
Details about shipping times, processing times, customs, and potential delays can be found on our Shipping Policy page.
Customer Support Commitment
We aim to provide friendly, reliable, and transparent service.
If something doesn’t meet your expectations, we are committed to finding a solution.